- What payment methods you are offering?
As of now we are accepting orders via Credit Card / Debit Card, Paypal and Shop Pay.
- What is your refund policy and how long it take to receive refund?
We don’t accept returns based on change of mind. Also, we process refund right away and refund will be settled within 07 business days.
- When my order will be shipped?
We are using FedEx as trusted courier company. Order will be shipped within 2-3 business days and delivered within 7 business days depending on delivery location.
- Do I have to pay any additional charges to receive my product?
No, all charges are covered in the final purchase price to receive product like custom duty, and/or any additional charges in Canada.
- Where can I contact to file loss of shipment complaint?
We are using FedEx. In the case of loss of shipments, customers need to contact FedEx on their customer support number.
FedEx : 1800 503 0730
- Are you authorized reseller of all listed products?
We are selling imported products on our website which are 100% genuine. There is no difference in the product whether you buy from us or from authorized reseller except warranty.
- Where are you shipping from?
We are shipping goods either from Hong Kong or Ottawa.